Trade Builder Troubleshooting

Nearly every question about Trade Builder is one of the following. They are in the order worth checking.

Start with the grey line under each condition and the In plain words box. Read them as sentences. Most of the time the rule genuinely says something other than what you intended.

Then check the obvious ones: is the strategy switched on, is today an active weekday, is the current time inside your signal window.

Then open Chart View and look at whether the value ever actually reached your level.

The platform can switch market-data sources automatically when its primary source is unavailable. If candles, OI (open interest), volume or VIX are still missing, the affected rule stays not ready and does not enter. Missing data is never treated as zero. A rule comparing many earlier candles must wait until enough real history is available.

Finally, consider that the rule may just be strict. RSI below 30 does not happen every day, and a quiet week is not a fault.

Usually the timeframe. A 1m candle closes 375 times a day; every rule fires more often there than you expect.

Set Max entries per day if you only want the first signal.

Add a ± margin so a one-tick touch does not count as a break.

And check whether you used a state comparison (is above) where you meant the moment of the move (crosses above).

The message will say what is wrong. The three that come up most:

• VWAP with Reference Price = Spot — switch Reference Price to Futures. The reason is on the volume indicators page.
• An entry block with no conditions — every entry block needs at least one rule.
• Exit time before entry time, or a value outside the range the field allows.

The signal worked and the broker refused it. That is a broker matter, not a strategy one.

Open the Orders page — the broker’s own message is shown there. Common causes are not enough margin, an expired broker session, or a contract the broker will not accept at that moment.

Reconnect the broker in Settings and check the funds available before assuming the strategy is at fault.

Ask Traya, the support helper, on the website or WhatsApp. Give it the strategy name and what you expected to happen — it can see how the platform is configured and will usually spot the mismatch.