FAQ

This page answers common client questions in simple language.

If you are stuck, first check the relevant page: Settings for broker/API/static IP issues, Orders for order failure reasons, Positions for open trades, and Analytics for closed trade history.

Your welcome email contains your username, initial password information and activated products.

Around 24 hours after the welcome email, new clients receive one follow-up with support links, the getting-started guide and a simple introduction to all 10 tools. It refers to your existing password; it does not send that password again.

Paid members get the paid Telegram invitation; Platinum members get the Platinum invitation. Free-trial clients currently have no Telegram group.

If you cannot find the email, check Spam and Promotions. In Gmail you can mark it as important and move it to Primary.

Check that you are using the correct email/username and platform password on the Login page.

If the password is wrong or forgotten, use Forgot Password. If 2FA is enabled, enter the current 6-digit code from your authenticator app.

Open Login, click Forgot Password, enter your registered email, and use the reset link sent to your email.

After changing password, login again with the new password. This changes only your Bluechip Algos platform password, not your broker password.

Use the latest 6-digit code from your authenticator app. Codes expire quickly, so wait for the next code and try again.

Also check phone time sync. If you changed phone or lost authenticator access, use the 2FA reset flow where available or contact support.

No. Broker Client ID/User ID is fixed from backend/admin and is disabled in Settings.

If the Client ID is wrong, contact support. Do not create another broker account row yourself because broker accounts are assigned by Bluechip Algos admin/support.

We provide algo tools with advanced features for both automated and discretionary traders.

1. Trade Bots is for time-based strategy automation. 2. Trade Bridge is for automating TradingView, Python, or other external signals. 3. Trade Scalper is for intraday discretionary trading with advanced controls. 4. Trade Disc is the discretionary terminal for option traders who adjust a position after it is open, with one-click strike shifting and a strategy builder. 5. Trade Builder is for indicator-based strategies built inside the platform.

We have different tools for different types of traders.

1. Trade Bots is for time-based strategy automation and is commonly used for options straddles and strangles. 2. Trade Bridge connects third-party applications like TradingView or Python to the broker terminal and executes received signals. 3. Trade Scalper is for intraday discretionary trading in options, equity, and commodity with controls such as trailing SL, Trail to Cost, and global MTM exit. 4. Trade Disc is the other discretionary tool: a terminal for option traders who change a position after it is open, with one-click strike shifts, quantity changes and a strategy builder.

Users can avail our algo tools in two ways.

One way is to pay subscription of Rs 12,000 per year for each tool (Rs 1,20,000 + GST, that is Rs 1,41,600, per year for all 10 algo tools together). The second way is to get all tools free for lifetime by opening a trading account using our referral ID.

Please click on this URL to see demo of our algo tools - https://tradeapps.bluechipalgos.com

The selected product is not active for your account.

Use Payment to activate/renew, or contact support if you already paid and access is still not active.

After successful payment, you should receive email details and the subscription should update.

Check Settings payment history and invoice. If access is still not active, contact support with registered email/phone, payment date, product name, broker/client ID, and payment reference.

After login, open Settings and go to the Payments section.

Use Download Invoice for the payment row. If the invoice does not download, contact support with the payment reference.

That is Preview mode. Preview is for learning the screen only.

Live actions such as saving strategies, connecting brokers, placing orders, exiting orders, and saving runtime controls need login, active subscription, and broker connection where required.

Bluechip Algos does not provide prebuilt, ready-made, readymade, or recommended trading strategies.

Product access only lets you use that tool. Users configure their own Trade Bridge and Trade Bots strategies, connect their own TradingView alerts, or place their own discretionary Trade Scalper and Trade Disc trades.

One thing that is sometimes mistaken for this: the Quick setups shelf in the Trade Disc Strategy Builder. Those are the standard option structures every option trader already knows — a straddle, a bull call spread, an iron condor — and picking one only fills the legs in at strikes near the money so you can price it. They are starting layouts you then edit yourself, not recommendations, and nobody at Bluechip Algos is suggesting you trade any of them.

No. We do not give coaching, classes, courses or training on trading, and we do not give tips or buy/sell calls.

We provide algo tools: you set your own rules and the tool carries them out. To see how the tools work, watch the Trade Apps intro video, an overview of all our trading tools: https://youtu.be/lxaJnm8oJPs . More how-to videos are on https://www.youtube.com/@bluechipalgos , and Telugu videos on https://www.youtube.com/@telugualgotraders .

Once your membership is active, our team helps you with the setup.

No. None of our tools trade stock options (options on individual shares, such as an option on one company’s share), because their volumes are low and the chance of slippage is high.

You can trade index options and futures (Nifty and Bank Nifty on NSE, Sensex on BSE), stocks themselves (buying and selling shares) and MCX commodities such as gold, silver and crude.

Bluechip Algos does not provide a fixed accuracy, win rate, return, or profit guarantee for any product.

Results depend on the user’s own strategy or discretionary setup, market conditions, broker execution, risk controls, and configuration. The tools provide execution, automation, monitoring, controls, and reporting; they do not guarantee trading results.

Backtesting is currently not available in Bluechip Algos products.

Trade Bridge focuses on external webhook execution, Trade Bots on scheduled automation, and Trade Scalper on discretionary/manual trading. These products do not currently provide a built-in backtesting feature.

Trade Bridge and Trade Bots are automated products. Future Trade Builder is planned as an automated indicator-based product.

Trade Bridge automates execution from external webhook signals. Trade Bots automates time-scheduled strategies. Trade Scalper is discretionary/manual, so the user places and manages trades from the dashboard controls.

For each tool, open that tool’s Dashboard to see its P&L/MTM.

You can also check Positions for current open/running positions. For detailed performance, trade details, filters, and history, use Analytics.

Yes, all tools support positional trading.

Carry-forward behavior still depends on the selected instrument, product type, broker, and exchange rules.

Bluechip Algos supports , , , , , , ,  and  for client broker connection.

,  and  accounts get a free lifetime licence for execution — WhatsApp 9398840360 for details. The other brokers do not carry that free licence.

If your broker is not one of these, contact support before assuming it can be connected.

Broker accounts are assigned by Bluechip Algos admin/support. Clients cannot add random broker accounts from Settings.

If no broker card is visible, contact support with your registered phone/email and broker name.

Please confirm with support before adding a family member’s, friend’s, or another person’s broker account.

The platform needs to know whether the broker account belongs to the same registered user or to another person, and whether it has been assigned by support/admin.

Not Connected means no active broker session is available for that broker card.

Open Settings, confirm credentials/static IP are correct, then click Connect or Reconnect. Live broker orders are blocked until broker connection is valid.

Many broker sessions expire daily or after a fixed time for security.

Reconnect from Settings, especially before market open. If you connected yesterday and orders are blocked today, reconnect first.

Invalid usually means broker credentials, API details, token, TOTP, static IP, or broker session details are wrong or expired.

Check API details, static IP whitelist, and broker login flow. Then save credentials and reconnect. If it repeats, contact support.

Some broker login flows open in a popup or new tab.

Allow popups for the site, then click Connect/Reconnect again from Settings.

Orders use the broker selected/assigned in the app workflow.

Before live trading, confirm broker label, broker type, and Client ID/User ID in Settings and app dashboard. If you have multiple broker accounts, double-check selection before placing orders.

You may need broker client ID/user ID, API Key, API Secret or App Secret where required, app/vendor code where required, TOTP/authenticator code where required, and redirect/callback URL where broker asks for it.

Exact names differ by broker. Enter values exactly as shown in the broker API/developer portal. Do not add extra spaces.

Open Settings, click the edit/pencil icon on the assigned broker card, enter allowed credential fields, and click Save Credentials.

Client ID/User ID and broker type are disabled because they are backend/admin controlled.

Static IP is the fixed IP your broker API orders go out from, and the broker accepts orders only from an IP approved in its own portal.

It is not your home Wi-Fi IP, office IP, mobile data IP, or an IP found from a Google search. The platform assigns the IP to your broker account and shows it there, so use only that one.

In your broker API/developer portal. Copy the IP shown on that broker account in Settings and add it in the IP whitelist of your API app there. Add the IP alone, without a port.

's portal shows four IP boxes — Primary and Secondary IPv4, and Primary and Secondary IPv6. Your IP is an IPv6 address, so paste it in the Primary IPv6 or Secondary IPv6 box only (not IPv4).

You do not enter or assign it inside Trade Apps. For , disconnect and reconnect the account after saving at the broker and wait 2 to 3 minutes before placing an order.

Open Settings, open your broker account under Brokers and press Get static IP. The IP appears on that account, with the steps to follow. Never guess an IP and never use one of your own.

If the app asks you to contact admin instead, WhatsApp 9398840360 with your registered email and broker name, and we will sort it out.

It usually means the IP now shown on that broker account is not yet added in the broker API portal, or the broker is seeing a request from an IP it does not allow.

Add the IP shown in Settings in your broker portal and save it there. For , reconnect the account afterwards. If unsure, contact WhatsApp 9398840360 with the broker name and a screenshot.

Some brokers ask for Redirect URL, Callback URL, or App URL in their API portal.

Use the exact Redirect URL shown in Settings for your broker where available. Copy it; do not type it manually if copy is available.

Do not share API Secret, broker password, OTP, TOTP secret, full access token, or full webhook token in public groups.

For support, share screenshots after hiding secrets. Use official WhatsApp 9398840360 for setup help.

Most order blocks happen because subscription is inactive, broker is not connected, broker is not selected, broker session expired, market data is unavailable, quantity/price is invalid, or a kill switch/control is blocking entries.

Check the message shown on the app first. Then check Settings for broker status and Orders for order status/reason.

Open Orders. Trade Bridge and Trade Bots show leg order details directly.

Read Status and Message/Friendly message. Note Leg Ref, broker, symbol, and time. Analytics has fuller IDs if support asks for them.

Broker Order ID is shown only in Analytics or admin investigation views when needed.

Check the order message first. Common causes are platform validation failure, broker session invalid, missing credentials, static IP issue, or market data issue.

Rejected means the broker or platform did not accept the order.

Common reasons include insufficient funds/margin, invalid quantity, exchange freeze limit, wrong or expired contract, market closed, broker session expired, static IP not whitelisted, or app controls blocking the order.

Add funds, reduce quantity, or change product type only if your trading plan allows it.

Example: If you try to BUY 10 lots but available margin supports only 2 lots, broker can reject the order.

Exchange/broker can reject orders above allowed quantity limits.

Reduce quantity or split orders where supported. If you are unsure about allowed quantity, check broker/exchange rules or contact support.

The app needs fresh LTP/reference price for live decisions and risk checks.

If fresh market data is not available, the platform may block the action instead of using unsafe old price. Wait and retry, or reconnect broker if realtime data depends on broker connection.

The app or broker could not identify the exact instrument.

Check underlying, expiry, strike, CE/PE, segment, exchange, and whether the contract is currently tradable. Refresh option chain if needed.

The strategy allows entries only inside configured start/end time and active weekdays.

Example: If entry is allowed only until 09:30 and webhook arrives at 09:45, the platform can block the entry.

It means a global switch, app control, strategy status, signal status, leg control, or admin kill switch blocked the action.

Check app dashboard switches and Global Controls before expecting new orders.

Not necessarily. Pending/Open means the order is not fully complete yet.

Wait until it becomes Complete, Rejected, Cancelled, or another final broker status. Check broker terminal also for live positions.

Cancel tries to cancel an order that has not completed yet.

Exit tries to close an already open position. If a trade is already filled/open, Cancel may not close it; use Exit where available.

Positions shows current-day positions and carry-forward positions that were open at the start of the current IST day. Older positions that were already closed before today are available in Analytics, not Positions.

If you placed order directly in broker terminal, the platform may not always show it as a platform-managed open position.

Platform P&L may use latest available LTP and may not include all brokerage, exchange charges, taxes, or slippage.

Broker contract notes and broker ledger are official for final accounting. Use platform P&L for monitoring and strategy review.

Exit is complete only after broker exit order completes and position quantity becomes zero.

Check Orders for exit order status. If exit order is rejected, read the message and contact support if needed.

Check strategy active status, webhook URL/token, signal direction, active weekdays, signal start/end time, max concurrent positions, subscription, broker connection, and broker status.

Also check Orders and strategy/dashboard logs if available. A webhook can be received but blocked by rules.

No. Treat webhook URL/token like a password.

Anyone with a valid webhook URL/token may be able to trigger strategy actions. Share only with trusted systems and never post it publicly.

Possible reasons include repeated TradingView alerts, multiple active strategies, max concurrent positions set too high, or the same signal sent more than once.

Check alert settings in TradingView, strategy status, and Max Concurrent Positions. Beginners should keep Max Concurrent Positions low.

Common reasons are no broker selected, broker not connected, Live/Forward Testing mismatch, option-chain contract mismatch, invalid limit/trigger price, missing quantity, stale market data, or subscription inactive.

Read the message on the dashboard, then check Orders if an order row was created.

T2C Now works only when the active trade is in profit.

If the trade is not in profit, the dashboard blocks T2C Now with a message because moving SL to cost would not make sense yet.

Trailing SL needs both values. X says after how much favorable move the SL should shift. Y says how much the SL should shift.

Example: X 10 and Y 5 means for every 10 point favorable move, SL moves by 5 points. Entering only X or only Y is incomplete.

Logged-out or broker-disconnected users may see snapshot-only data.

For realtime option-chain updates, login, keep broker connected, choose supported segment/underlying/expiry, and refresh if the contract looks mismatched.

For technical help, broker setup, static IP, API details, order rejection, or order/position mismatch, contact Bluechip Algos on WhatsApp 9398840360.

Send one clear message with registered phone/email, app name, broker name, client ID masked if needed, symbol, approximate time, screenshot, Leg Ref, and the message shown in Orders. Analytics has fuller IDs if support asks for them.

For broker issue: broker name, screenshot, approximate time, and whether it is connect/reconnect/API/static IP issue.

For order issue: app name, strategy/trade name, symbol, broker, time, Leg Ref, and the message shown in Orders. Analytics has fuller IDs if support asks for them.

Never send platform password, broker password, OTP, authenticator code, API Secret, TOTP secret key, full access token, or full webhook token in public messages.

If a screenshot contains secrets, hide them before sending.

Useful screenshots show the exact error message, broker card status in Settings, Orders leg row, or dashboard message.

Avoid cropped screenshots that hide app name, broker, symbol, time, or order reference.

First check your broker terminal directly because broker terminal is the final source for live positions and orders.

If risk is urgent, manage the position directly at broker if needed, then contact support with details so platform records can be checked.

Bluechip Algos is a trading platform with multiple tools. TradeBridge runs automated execution from your own TradingView webhook alerts. TradeBots runs time-scheduled automation. TradeScalper is for fast manual (discretionary) trading with controls. TradeBuilder runs indicator-based automation built inside the platform.

The tools give you execution, automation, monitoring, controls and reporting. You configure your own strategies and setups; the tools do not decide trades for you.

We are SEBI-registered sub-brokers, an NSE-empaneled algo vendor and an ISO-certified company.

Your capital always stays in your own broker account. We only provide access to our algo tools; we never hold your money.

Bluechip Algos is a SEBI/NSE empaneled algo provider (white box algos, ISO and VAPT certified) and a registered authorised partner of ,  and .

There is no catch. The algo tools are free for lifetime for clients who open or shift their account under our referral id, because the broker shares part of its brokerage with us as its partner. You pay the same brokerage as anyone else and nothing extra to us.

Details and the tools are on our website https://bluechipalgos.com and the app https://tradeapps.bluechipalgos.com.

Yes. We are SEBI/NSE empaneled algo providers for white box algos. We also hold ISO and VAPT certifications.

Yes. We are SEBI-registered authorised partners of ,  and .

When your account is opened or shifted under our referral, we become your relationship manager with the broker. Nothing else about your account changes.

You can reach us by email at [email protected], or on WhatsApp at 9398840360.

Please do not share your password, OTP, authenticator code, API secret, or full broker/webhook tokens with anyone, including us.

We provide support from 9 AM to 6 PM, Monday to Friday.

We are based in Hyderabad, but we do not have office walk-ins at present.

We provide full support through WhatsApp, calls and email.

Yes. Start with the Trade Apps intro video, a quick overview of all our trading tools: https://youtu.be/lxaJnm8oJPs

For connecting your broker and other how-to videos, visit https://www.youtube.com/@bluechipalgos and check the playlists. A separate demo video for each tool is coming soon.

We do not have any WhatsApp group.

We have a Telegram channel for Platinum members and paid users, where we share new features, webinars and any emergency technical glitches.

Technical glitches are rare but can happen from the broker, data vendor, server provider or other technical dependencies.

If there is any glitch, we inform users in our Telegram channel, so please keep an eye on that channel.

At present our developers are occupied with other projects, so we are not taking customised algo development.

We currently take only TradingView Pine Script related projects.

We provide algo tools, not trading education. To learn trading there are many videos on YouTube you can refer to.

Our tools can be used by beginners and advanced traders alike; they are easy to use, like a mobile app or a broker terminal.

The Platinum membership offer is an anniversary offer for a limited number of users.

In this offer you open a new trading account, or shift an existing account, under our referral id and get all our tools free for lifetime, worth Rs 1,41,600 every year.

This offer is not available for other brokers, including , , , ,  and .

When you trade, a small part of your brokerage is shared with us by your broker. That is our income, and in return we give you our algo tools free of cost.

There are no other charges from our side. Your brokerage stays exactly the same.

No. There are no hidden charges when you open an account using our referral id or shift to our code. You pay the same brokerage as anyone else.

We get a part of the brokerage from the broker, and in return we provide all our tools for free.

A new account is needed only if you want all the tools free for lifetime (worth Rs 1,41,600 every year) through our referral link.

If you buy the tools on a subscription basis, you can use your existing account as well.

If you want to open a new account, we send you the account-opening link. When you open using that link, your account is automatically mapped to our code; there is nothing to type.

For shifting an existing account, we start the process from our side.

Tell us which broker you want to open the account in — ,  or  — and we share the link for that broker.

Opening through our link automatically maps your account to our referral code.

All three work equally well with our algo tools and have the same Rs 20 per order brokerage, free account opening and free API access. AMC is 0 in  and , and Rs 20 per month in  only in a month where you trade.

If you ask us to pick,  is a little better: it has readymade strategies of its own, innovative tech products, 0 AMC and 0 brokerage for equity investing (delivery).

If you already hold a  account, open in  or  instead, because a broker allows only one account per person and  is not accepting account shifting.

No. A person can hold only one account at a broker. If you already have an account with ,  or , you cannot open a second one there.

To get the free tools you can open a new account under our referral at one of the other two supported brokers, or shift an existing  or  account where the broker allows it ( is not accepting account shifting).

We provide access to all our algo tools, but only for the account that was opened using our referral id.

No. Once you have started the account opening or shifting with us, your number is noted and the offer is locked for you.

Complete the account opening and message us once the account is verified; the offer stays for you even if that is after the weekend.

After a new account is verified (about a day after opening), or an  shift completes, please place one small trade in that account and then message us. For a newly opened account we ask for one option trade, even worth Rs 1 premium; for a shifted account one small option or equity trade is fine. If you would rather place an equity trade in a new account, that is also acceptable, though an option trade is preferred.

That trade is how we confirm with the broker that the account is mapped under our referral. Sometimes a new account is opened but not mapped to us, and sometimes an account shows as shifted and is still not mapped to us, and the trade is the only way to check.

Once the mapping is confirmed we activate the Platinum membership and give access to all the algo tools.

Once Platinum membership is activated you get access to all our tools.

First complete the one-time configuration between Trade Apps and your broker from the Settings page. After that, connect to your broker daily and use the applications without restriction.

We support , , , , , , ,  and . Other brokers such as ICICI, HDFC Sky, Motilal Oswal, Indmoney or Profitmax are not supported and cannot be connected or shifted.

The free lifetime licence for execution is only for ,  and  accounts. To get it, open a new account in one of those three under our referral id — WhatsApp 9398840360 for details. If you want a suggestion,  is a good choice: readymade strategies and innovative tech products, zero AMC and zero charge for equity investing.

Choose the Rs 20 per order plan. The Basic plan is better for most clients because the brokerage is lower.

Premier Pro+ only makes sense if you use MTF (margin trading by borrowing from ).

Shifting means moving your existing account under our franchisee with the same broker. We are SEBI-registered sub-brokers of  and  and hold a franchisee with each of them. Your account stays with the same broker.

Your brokerage plan and everything else stay exactly the same; nothing changes. The only change is that we become your relationship manager going forward, as the broker's authorised partner, and you can reach out to us for any queries.

In return the broker shares a part of the brokerage you already pay with us, which is why you get all our algo tools free.  is currently not accepting account shifting, so a  account can only be opened new under our referral, not shifted.

We can try to shift existing  or  accounts, but each broker has its own rules and sometimes does not allow shifting.

 does not allow shifting if the account is active (traded in the last 60 days). An active  account can only be closed and re-opened under our referral with a different mobile number and email id; for an active  account the easier route is usually a new account in  or .

 allows both active and inactive accounts but has its own rules.  is not accepting account shifting at present, so an existing  account cannot be shifted; you can open a new account in  or , or a new  account in the name of a family member.

To shift an existing  account under our referral we first check your client id on our partner portal. If it is eligible, we need your PAN and your registered email or phone number.  then emails you an approval request (choose "Others" as the reason, for example "Family friends" or "Better service"), and the shifting completes in about 48 hours.

 needs at least Rs 500 in the account (it is only a minimum balance, Angel does not charge it). An account in debit must be cleared first, an account younger than 180 days cannot be shifted, and an account opened directly at an  branch (B2C) is not eligible.

Platinum membership is activated once the transfer is done.

At present  is not accepting account shifting or re-mapping of clients, as per its company policy.

To get the free tools you can open a new account under our referral in  or  instead.

After the shifting process is completed it generally takes around 2 working days.

Please contact us after 2 days at [email protected] or on WhatsApp at 9398840360, and we will check and confirm whether the shifting is done.

While the shifting request is in process you can keep trading as usual. Nothing changes in your account or holdings; only the relationship manager on the account becomes us.

Your brokerage plan stays exactly the same, and there is no charge for our algo tools; they are free for lifetime for clients under our referral id.

Once the shifting is complete and your Platinum membership is activated, we guide you on how to use the tools, and the how-to documentation is available inside the app.

Account opening is free (Rs 0) in ,  and . API charges are Rs 0 in all three brokers.

AMC (annual maintenance) is Rs 0 in  and ; in  it is Rs 20 per month only in a month where you trade, otherwise Rs 0.

Brokerage is Rs 20 per order for intraday trading in all three brokers.

For positional (carry forward) trading,  charges Rs 0 brokerage, while  and  charge Rs 20 per order.

First open Settings, find your broker account under Brokers, and open it. The static IP and the redirect URL for that broker are shown there. If no static IP is shown yet, press Get static IP and one is assigned to that account.

Then go to the broker developer portal, log in with your credentials, and create a new app using that IP and that redirect URL. Add the IP alone, never a port number. When you get the app key and app secret, paste them into the same broker account in Trade Apps.

This is a one-time configuration. After that, open Trade Apps any time after 8:30 AM and connect your broker account daily.

You can connect your broker any time after 8:30 AM.

No. The web and the desktop use the same broker API key and secret, with the same redirect URL — one API app per broker client ID serves both.

On the desktop you type them in once on each computer you use; see The same API details as the web.

Static IP means the IP your broker API orders go out from stays fixed. Your broker accepts orders only from an IP you have approved in its own portal, so this IP is what makes live trading work at all.

Normally a client has to buy a static IP from their internet provider, which is a monthly cost. We give it free to paid and Platinum clients, and it stays free as long as a minimum of 20 trades are placed per month through our apps.

You never type one. The platform assigns the IP to your broker account and shows it there; your only job is to add that IP in your broker developer portal. Only a Platinum client who placed fewer than 20 trades in a month buys the next one; see How do I get a free static IP?.

Your first static IP is free and needs no trading history. Open Settings, open your broker account under Brokers, and press Get static IP. The IP appears on that account with the steps to follow.

This matters for a new client: your broker will not give you an API key until an IP is whitelisted in its portal, so you need the IP before you can finish the setup.

It stays free as long as a minimum of 20 trades are placed per month through our apps. A paid client who takes a break loses nothing: when you come back, press Connect or Get static IP and a new one is given free.

A Platinum client who placed fewer than 20 trades in a month sees Buy static IP instead. Example: you buy it for Rs 199 + GST on your  account on 1 November; it is given the moment the payment succeeds and works till 1 December. Once you place 20 trades a month again, it is renewed for free in the coming months.

Open Settings, find the broker account under Brokers and open it. The static IP for that account is shown there, with the date it is valid till.

Always use the IP shown there. Please do not use an older IP from a WhatsApp message or a screenshot; if the two differ, the one in the app is the correct one.

You update it in one place only: your broker developer API portal. Copy the IP shown on that broker account in Settings, log in to the broker developer portal, and add it in the IP whitelist of your API app. Add the IP alone, without a port.

Save it at the broker, then come back and connect the account. For , disconnect and reconnect the account after saving and wait 2 to 3 minutes before placing an order, because  ties the approved IP to the session when it connects.

You do not type the IP into Trade Apps and you do not assign it to the account yourself. The platform does that part.

No. The port is handled inside our platform, so it is not your job any more.

In your broker developer portal you add the IP alone. If the broker portal asks only for an IP, that is correct and nothing is missing. If you were sent a port earlier and saved it somewhere, you can ignore it now.

Your static IP can change from time to time. This is done to keep these IPs safe and to prevent misuse, and it is part of how we are able to give them free.

When it changes, Trade Apps shows the new IP on your broker account. Add that new IP in your broker developer portal, exactly as you did the first time. Nothing else changes: your API key, your strategies and all your settings stay as they are.

The app also shows a notice a few days before the change, so please open Trade Apps before the market opens and check your broker account. Logging in by 8:30 AM leaves you 45 minutes before the market, which is enough time to update it.

Yes. A Share button sits on Analytics (Share results), on the MTM graph, on the Investing Terminal profit graph, and in AI Strategy Finder on a strategy page and a portfolio page. It makes a picture of your curve with the headline numbers; the rules of a strategy are never on it.

By default the picture shows percentages and the win rate only. Tick Show ₹ amounts to add rupees. Tick Include link to share a link that shows the picture as a large preview on X; leave it off to attach the picture yourself, which usually reaches more people. Your post text is ready in the box and you can change it; X allows 280 characters.

Example: Analytics for October shows 18 trades with a win rate of 61 percent and a return of 4.2 percent. The picture shows exactly those numbers, without your capital or your rupee profit unless you tick Show ₹ amounts.

Yes. One static IP covers that broker account everywhere: the web tools, the desktop tools and copy trading.

The web tools and the desktop tools also use the same API key and secret. A second IP is not needed for a second product and is not given for that reason.

One static IP covers your  and  accounts together, so the same IP can be added in both those portals.  needs its own separate IP, because  does not accept an IP that is already in use elsewhere.

You do not have to work this out yourself. Each broker account shows the exact IP to use for it, and if an account needs a different one it is assigned automatically.

For , remember the IP must be whitelisted in the  portal, because  checks it on every order. If it is not, orders fail even though the account connects fine.

No. Two accounts at the same broker get two different IPs, because a broker does not accept the same IP on a second account.

For example, if you have two  accounts, each one shows its own IP in the app. Add each IP in the developer portal of that account only, and please do not mix them up.

An IP related rejection, such as EC097 in , DH-905 in , or a message about an unauthorized source, almost always means the IP now shown on that broker account is not yet whitelisted in your broker developer portal. Your broker checks it on every single order.

Open Settings, copy the IP shown on that broker account, and add it in your broker developer portal. For , disconnect and reconnect the account afterwards and wait 2 to 3 minutes. Then connect again and place a fresh order.

If it still fails after that, send us the broker name, the time and a screenshot of the error on WhatsApp 9398840360.

Please try not to leave a position open across the day the IP changes. Until the new IP is added in your broker portal, our tools cannot place any order for that account, including an exit.

If it does happen, square off the position in your own broker terminal or broker app, then add the new IP and connect again. Your position and your money are always in your broker account; only our access to place orders is affected.

It means the account needs a manual check. Usually it is one of two things: the trading in the last month is below the level the free static IP is meant for, or the account already has the maximum number of IPs we assign automatically.

Please WhatsApp us on 9398840360 with your registered email and the broker account, and we will sort it out. While you wait, please do not enter any IP of your own anywhere.

You do not need to, and in most cases it will not work. Orders go out through the IP we assign, so a home Wi-Fi, office or mobile internet IP will not be the one your broker sees, even if your provider says it is static.

Please never add your own IP in the broker portal for our tools, and never type it anywhere in Trade Apps. If you already pay your internet provider for a static IP and want that used instead, tell us on WhatsApp 9398840360 and admin will set it up for you.

You can simply add the new one. Leaving the old IP in the portal does no harm.

The only exception is a broker portal that allows just one IP; there you replace the old IP with the new one. What matters is that the IP currently shown in Trade Apps for that account is present in the portal.

Yes. We have tools for automated traders (TradeBridge, TradeBots, TradeBuilder) and for manual or discretionary traders (TradeScalper).

We have different tools for different purposes. TradeScalper is for intraday traders and scalpers, Trade Disc is for option traders who adjust a live position, TradeBots is for time-based option straddles and strangles, and TradeBridge automates trading from third-party tools to your broker terminal.

All tools can be used for both intraday and positional trading.

TradeBuilder is an indicator-based algo tool where you build your own conditions from 1000+ combinations of indicators, candlestick patterns, breakouts and levels, and automate your trading with no coding.

You set the conditions on the spot (underlying) and the trades are executed automatically in options.

All commonly used indicators, candlestick patterns, candle conditions, range breakouts and levels are available in TradeBuilder, and you can combine them into your own conditions.

Yes. TradeBuilder lets you build indicator- and candle-based rules yourself inside the platform, with no coding, and the platform executes them.

TradeBridge runs signals from your own TradingView alerts or your own Python script. The Python script runs on your side and only sends the signal to us; we do not host or run client scripts.

We do not design strategies for you, and there is no backtesting.

Yes. If you already have a TradingView indicator, you can automate trading with TradeBridge.

TradeBridge takes the signals from TradingView and executes the trades in your broker terminal; it is the bridge between the charting application and the trading terminal.

TradeBuilder does not need TradingView at all; you build the conditions and strategies inside our tool.

For TradeBridge you need a paid TradingView plan, because alerts on the free plan do not work for it.

Yes. Platinum members get access to the premium TradingView indicators mentioned on our website.

These premium indicators are for analysis only; they are not a direct buy or sell recommendation.

Yes. We have custom development services for TradingView indicators and can develop an indicator as per your requirement.

For the automated tools TradeBots and TradeBridge, go to the Strategies page and create your strategies there.

Go to the Strategies page, select the parameters you need such as option strike, target and stop loss, and create the strategy.

If you need help, contact us at [email protected] or on WhatsApp at 9398840360.

We give algo tools, not trading tips or buy/sell calls. Our tools work for index options and futures (Nifty and Bank Nifty on NSE, Sensex on BSE), stocks (equity), and MCX commodities like gold, silver and crude. Stock options (options on individual shares) are not supported, because their volumes are low and slippage is high.

You build your own rules. TradeBuilder lets you set indicator conditions such as EMA, RSI, MACD or Supertrend on any timeframe (for example a double EMA on a 5 minute chart) and it places the trades for you. TradeBridge connects your own TradingView alerts (or Python) to your broker and executes them. TradeBots runs time-based option strategies. TradeScalper is for fast manual trading with controls.

We do not have readymade strategies and cannot say which indicator or stock is best. That is your choice; the tool executes it.

We do not provide readymade strategies, so there is no accuracy figure; you configure your own strategies.

Margin depends on the trading instrument, symbol and segment you select, and the exchange or broker decides the requirement. Please check the margin with your broker.

Not at present. Our tools do not support crypto; we may extend them to crypto later.

Yes. You can place orders in multiple accounts at once, once the accounts are configured and assigned.

We do not support copy trading. You can execute the same strategy or trade in multiple configured accounts at once.

Yes. It is available in every one of our applications, and we call it Forward Testing.

Forward Testing is how you try our applications, and even run your strategies, without using real money. It is what paper trading is called here.

In the free trial you can use Forward Testing, which lets you test the tools and your strategies without real money.

Live orders need a static IP, and a static IP is not provided for trial accounts, so live trading becomes available once you are a Platinum member.

No. Coding is not required. You use the tools just like you use any website or mobile phone.

Our systems are built on current technology and the latency is very low, around 1-2 seconds.

The actual speed also depends on the broker infrastructure.

Entries are placed as limit orders at the live price plus a small buffer. If the market moves away before the order fills, the app cancels the unfilled order after about 30 seconds and places it once more at the new live price.

This happens at most once, and the app first confirms with the broker that the old order is really cancelled, so the position is never doubled. Seeing one cancelled entry and one filled entry at a slightly different price in the broker terminal is normal.

This can happen when the broker rejects one leg (usually for margin) or the price runs away before that leg fills. The app sends an alert naming the unfilled contract, and the legs that did fill get their stop loss and target immediately; they are never left waiting.

If the strategy is set to All-or-None, the app instead exits the filled legs automatically, so you never hold half a spread.

An algo tool tracks the positions it started. If you exit manually in the broker terminal, use the Exited Manually option in our tool and enter the exit price from the terminal.

The app then marks the position as closed without sending any extra order to the broker.

Yes. Our web tools are mobile compatible and can be used from a mobile browser.

Web applications can be used from any device, anywhere, through a browser.

Desktop applications must be installed on a computer or laptop before use.

Yes. For desktop applications the computer needs continuous internet and power.

For web applications the server handles the running process, so your device does not need to stay on.

Yes. You can use our web and desktop applications on multiple systems.

It is common for modern antivirus tools to block many legitimate applications. Exclude our application from the antivirus scan and it will start working.

If you need help, contact us at [email protected] or on WhatsApp at 9398840360.

Please send us the log files of the desktop application so that we can check the issue.

Trade Disc on the web works with every supported broker, including , like every other tool on the platform.

The older Trade Disc desktop application is closed. On a computer, install the new Trade Apps Desktop instead: download it here.